Support page

We recognise the importance of providing excellent support to our customers. Whilst our software is well known for its ease of use, inevitably you will occasionally need to speak with an experienced tabs developer to solve a particular issue or get advice.

We have a telephone support policy to deal with problems or queries. Our helpdesk is open from 9am to 5pm Monday to Friday and 9am to 1pm on Saturday. In addition to our telephone support, you may submit a support request via email to support@carltonsoftware.co.uk or from within tabs itself. We also have an online user guide that explains, with screen images, all the commonly used functions with tabs.

When you submit a query via email or from the in-built ticket system, you will be provided with a reference for your support query. Progress on your support query can be tracked within the ticket system with additional contact made via email or by a telephone call from one of our developers where necessary. The job will only be closed once everything is completed to the requester's satisfaction.

As part of the license and support agreement with tabs, you may call our telephone helpline, submit support requests or request on-site support from a tabs developer as often as you wish.

We regularly update tabs with exciting new features and developments for you to benefit from. These upgrades are included in the annual support and upgrades fee.

Because the system is constantly being improved, our staff are able to connect to your staff computers to demonstrate any changes made and provide any training assistance to help you make the most of the software.